Privacy Policy

Our Privacy Policy explains how your information is collected, used and shared when you visit or make a purchase from www.thelittlehiveco.uk

 

WHAT WILL BE COLLECTED

The Little Hive website will collect personal information from you when you visit and/or make a purchase which will include:  your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

 

The Little Hive will use this information to:

  • Fulfil and post your orders

  • Respond to your requests, including refunds and complaints

  • Process payments and prevent fraud

  • Set up your account for our store, this will help speed up your checkout process for future orders

  • Comply with any legal obligations we have, such as calculating taxes

  • Improve our store offerings

  • Send you marketing messages, if you choose to receive them

 

We’ll also use cookies to keep track of your basket/cart contents while you’re browsing our site.

 

SHARING YOUR INFORMATION

We share certain information with team members and third parties who help us provide our orders and store services to you and these include:

 

The Little Hive Team Members

Our team members have access to most of the information you provide to fulfil orders, process refunds and support you.

 

Our website host Wix.com

Wix.com provide us with an online platform that allows us to sell our products to you. When you sign up to our mailing list your data will be stored through Wix.com’s data storage, databases and the general wix.com applications.  They store your data on secure servers behind a firewall and information stored by Wix.com will be subject to their Privacy Policy which can be viewed here.

 

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

 

Couriers

We share certain information with Royal Mail and other courier services who will deliver your orders to you on our behalf.

 

DATA RETENTION & YOUR RIGHTS

​When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
 

CHANGES

​We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Should you have any queries regarding our Privacy Policy then please contact us immediately  and we will do our very best to answer your query.